Shop Assistant Responsibilities: Receiving, processing, and organizing shipments and deliveries accordingly. According to the National Bureau of Labor Statistics, the demand for retail sales workers, which includes shop assistants, is set to rise 2 percent through 2026. Next, outline the required and preferred skills for your position. Your job description is the first touchpoint between your company and your new hire. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Strong product knowledge of the products their shop is essential; those who work in automotive, telecommunications, home improvement, and electronics must possess specialized knowledge to best serve customers. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Attending training sessions. Assist in ensuring that the product presentation area is clean and organised We researched many shop assistant job descriptions in a variety of industries to put together the following list of shop assistant duties and responsibilities: The sales floor of most shops is constantly rotating based on current stock and promotions. Shop assistants perform the basic housekeeping tasks necessary to get a store back in shape after a day of business. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. In some companies, shop assistants work on the stock team to receive shipments each day, scan in the boxes and process the product based on company standards. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to. Setting up promotional displays. Well, let our Store Assistants tell you and watch their videos. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. The Assistant Store Manager helps supervise a store’s staff and operations. According to Payscale, the national median hourly wage for shop assistants is $11.31. Organising promotional events. This helps shop assistants provide the best service to customers. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. Many shop assistants use this position as an entry point to build a career in retail management. We researched a plethora of Store Assistant job descriptions to come up with the following list of Store Assistant duties and responsibilities. Inform Customers of Current Promotions. Shop assistants often serve as a shop’s sales force. You will report to a manager or supervisor, and they will generally tell you what to do on a daily basis. Retail Action Project – The Retail Action Project was founded with the goal of fighting for the rights of retail workers in all types of industries. And if your position is specialised, consider including the specialisation in the job title as well. They are responsible for the overall cleanliness, upkeep and maintenance of a store. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Promoting the shop and its products at every opportunity. Stock and Merchandise Sales Floor. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? In this entry level position, you will assist shop supervisors and project managers with a variety of tasks, while learning the basics of manufacturing including how to operate machinery. Our busy electronics store is looking for a Shop Assistant who enjoys working with the public and is interested in building their sales career. Those in the bottom 10 percent make below $8.00, while those in the top 10 percent make above $17.00. We recommend it to be the most substantial section in your job description so readers receive sufficient information about what the job is like. Attaching price tags to merchandise on the shop floor. Shop assistants can learn a lot from these theory-backed rules. They interact with new customers each day and spend their time switching between customer service, visual merchandising, and stocking tasks. Market-leading package. Operating the tills, including cashing up and completing paperwork at the start and end of shift. Some end up in the home office. The kinds of duties that these assistants are expected to perform vary from store to store. Shop assistants often serve as a shop’s sales force. Responsible for maximizing sales and providing excellent customer care to shops customers. The tips below will help strengthen your resume writing. Keeping the store tidy and clean, this includes hovering and mopping. Besides these traits and areas of knowledge, the following skills are required to find employment as a shop assistant: Shop assistants only need a high school diploma to find employment. Sales assistants work in an extremely fast-paced sector and you can expect every single working day to be completely different. What we'll offer you. It is effectively a customer service position which means you must help customers and ensure they find what they’re looking for. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. In more specialist shops, like TV and DVD stores, assistants will also be expected to have specialist knowledge about the … One of the main duties is greeting and serving customers from the moment they enter the shop. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Assist in maintaining the back stock room and setting up merchandise displays on the sales floor, Develop solutions for customers by listening to their needs and recommending the appropriate products, Greet customers as they enter the store and help them to find the proper team member to assist them, Use the company’s POS system to cash customers out or administer returns, Collaborate with other team members to keep the sales floor area clean and organised at all times, 2+ years’ customer service experience preferred, Must be able to work weekends and holidays, Excellent verbal and written communication skills. Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Don’t exceed two pages. Constantly working to develop and increase sales under the supervision of the Shop Manager. Assistant Store Manager Job Seeking Tips. A great job title typically includes a general term, level of experience and any special requirements. Working within established guidelines, particularly with brands. These duties may involve tasks like stocktaking, ordering of stock, tracking product returns and general administrative duties like generating sales reports or doing financial administration. Sales assistants oversee the arrangement of window displays and general store layout. Keeping the shop floor clean and tidy at all times. Responding promptly to customer inquiries. They also collaborate with the Store Manager and teams to provide a welcoming, positive and efficient experience to customers. Examples of Store Assistant responsibilities. The ideal candidate for this position has experience working in retail and a strong dedication to providing exceptional service for customers. Shop assistants must perform many duties and responsibilities to support both the front and back end of a retail environment. Shop assistants perform tasks necessary in the operation of a brick-and-mortar retail environment. Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines. They work with the Store Manager to delegate tasks to store employees, manage personnel and training, set sales and other operational goals, implement company initiatives from upper management. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Shop assistants use a pricing gun linked to their company’s inventory system to check for price changes and then use a label printer to print and apply these changes. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Once the product is processed, they either backstock it or bring it to the sales floor. Responsible dealing with customer complaints. You may also include soft skills and personality traits that you envision for a successful employee. They often have to work nights and weekends. As a store assistant, you’ll spend lots of time on your feet serving customers, making recommendations, helping, advising, directing and dealing with enquiries. © 2020 Job Hero Limited. A shop assistant in the United Kingdom performs the same duties as a sales assistant does in the United States. Shop Assistant Job Summary We are looking for an energetic, enthusiastic shop assistant to join our growing team. Most people looking to build a career in retail use this as a stepping stone to becoming a keyholder or manager. Sales Assistant responsibilities and duties. 77 Shop Assistant jobs and careers on CityJobs. Shop assistants work in pretty much any industry that sells products directly to customers. The responsibilities section is one of the most important parts of your assistant store manager job description. Want to know more? They must maintain knowledge of the current promotions and ensure every customer they interact with is aware of the promotions. A shop assistant is responsible for providing assistance and customer service to customers in the daily operations of a retail or other shops. The expectations of a Sales Assistant will differ depending on what the shop specialises in, but the general duties tend to be the same no matter what products the store is selling. An assistant store manager renders support to the store manager in achieving the store productivity goals. In addition to filling the floor, Store Assistants have to keep … Assisting customers in locating desired shop items. Function . The most common employers include supermarkets, fashion, telecommunications, electronics, automotive, and home improvement industries. They must maintain knowledge of the current promotions and ensure every customer they interact with is aware … Visit our Help Centre for answers to common questions or contact us directly. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – This book is considered a must-read for those in the customer service industry. They will also be expected to know about various promotions on offer and help in ordering and arranging the delivery of stock. Below is a job description example, comprising of major duties, tasks, and responsibilities usually carried out by assistants on sales in most retail firms: Monitor stock levels to facilitate restocking and replenishment of emptying shelves Provide customers with information on … Store Assistants have to coordinate with stock clerks to replenish items on the floor when they get low. This may include education, previous job experience, certifications and technical skills. The shop floor assistant is a worker who is out in the selling area of a retail store. They also order new merchandise and ensure received items are properly displayed. In many shops the assistants will be expected to reach monthly sales targets, which can lead to a pressurized work environment. Alternative titles for this job include Shop assistant, sales person, store assistant, retail assistant, retail sales assistant. Shop assistant is an entry-level position in the retail world. It also involves restocking the floor and ensuring all products are merchandised according to company standards. One thing about this job is no two days are ever exactly the same. to. Highlighting special promotions to customers. To get you started, here are some tips for creating an effective job description. Average salary (a year) £12,500 Starter. The Shop Assistant will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenues by up-selling support programs and product accessories. Daily tracking and reporting to the shop manager. Results-oriented Shop Assistant with talent in sales and inventory management for small retail businesses. Our ideal candidate will have retail manager skills with a sharp business mindset. Working in a retail environment, shop assistants have to be comfortable being on their feet for extended periods of time, as well as moving and lifting boxes in the stockroom. Examples of Sales Assistant responsibilities. A shop assistant will be expected to know about the prices of the shop's products and interact with customers with the aim of selling. This information tells readers everything they need to know about the position. Serving customers and taking payments are the key responsibilities of shop assistants. The shop assistant can be found in all sizes of organisation, from well known high street chains to small independent shops and elite fashion brands. Communicating with customers through various channels. Duties and responsibilities of a Sales Assistant do? It has regular local chapter meetings, webinars, and a national conference. Sales Assistant Duties and Responsibilities. This helps shop assistants provide the best service to customers. Assistant Store Manager Job Responsibilities. Your summary should provide an overview of your company and expectations for the position. If that sounds like you, check out the list of resources below. Assisting with postal deliveries to customer addresses. Work with customers to determine their needs and then recommend the right product to solve the customer’s problem. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit. The responsibilities and duties section is the most important part of the job description. Depending on the retailer worked for, they may also advise customers, assist in locating requested goods, provide information on products, stack and display merchandise, and order stock Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Shop assistants generally have experience in retail or other merchandise sales. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Although a sales assistant can work in a variety of areas, the main duties seldom change. Examples of Shop Assistant responsibilities Assist in maintaining the back stock room and setting up merchandise displays on the sales floor Develop solutions for customers by listening to their needs and recommending the appropriate products Greet customers as they enter the store and help them to find the proper team member to assist them This duty can involve lifting and carrying items short distances. £25,000 Experienced. Powerful Phrases for Effective Customer Service – This book contains more than 700 proven customer service phrases and scripts, making it a great reference resource for any customer service professional. Assisting customers in the selection and purchase of items. It has a passionate leadership team and holds regular meetings. Sales Assistant responsibilities include: Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Sales assistants sell products and help customers. The general term will optimise your job title to show up in a general search for jobs of the same nature. This includes windexing windows and mirrors, dusting fixtures, and vacuuming the shop floor. They like to do things for themselves, after all. All rights reserved. When it comes to finding jobs as an assistant store manager, you’ll want to make sure your resume stands apart from the others. A great job description starts with a compelling summary of the position and its role within your company. Easy-going people who thrive in a fast-paced environment (the holiday shopping season and other busy shopping weekends can be overwhelming) and remain calm when faced with an irate customer make great shop assistants. While others may shirk at the responsibility, our people love to roll up their sleeves and keep the store running as efficiently as possible. Typical Responsibilities of a Sales Assistant. 1. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Perform Opening and Closing Housekeeping Tasks. Find and apply today for the latest Shop Assistant jobs like Store Assistant, Promotions Assistant, Retail Sales Assistant Part Time and more. Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. Develops productive relationships with cross-functional team members using collaboration as a tool for shared success. Shop floor assistants are responsible for helping customers find products. Operating various tools, such as labeling machines and pricing scanners, Maintaining sales floor to company visual standards using strong attention to detail, Diffusing customer complaints using conflict resolution skills, Having a “go-getter” attitude to help management with tasks as needed. You will be working in a retail environment and will be expected to help customers with all their shopping requirements. Price discrepancies can cost a shop money. Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this The responsibilities and duties section is the most important part of the job description. Next, a Shop Assistant is also involved in back office support duties as an aid to the store manager. *Indeed provides this information as a courtesy to users of this site. Because the skills needed by a floor assistant are general in nature, this is often an entry-level job. National Customer Service Association – This organization is dedicated to providing its members with continuing professional development to improve their customer service skills. All of their education comes through on-the-job training, although it helps if one has previous industry knowledge. Duties seldom change build a career in retail use this position as an aid to the store manager between company... 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